If you purchased your product from a dealer the most efficient way to complete your claim is to notify them directly. We will work with them to process your claim from that point forward. If you’d like to file your claim yourself, you can do so using our online form at your convenience.
All claims require the following information. Please call your dealer for any information you might be missing. Once you’ve gathered everything, please use our online form to file a claim.
a. Model number.
b. Serial number.
c. Name of the business/location.
d. Address/postal code of the location.
e. A valid contract.
f. Phone number.
g. A copy of the original invoice.
Depending on the product, it can typically be found in one of the following places. If you are unable to find it, please call your dealer for assistance.
a. Inside the unit on the top left, or top right corner.
b. On the back of the unit on any of the four corners.
Once New Air receives the claim request, you will receive a call from our support department. We will try to diagnose and resolve the problem over the phone. If this is unsuccessful, we will send a technician, provided the product is still under warranty. If you are looking to return your item, please contact your dealer directly.
Yes, please consult your manual for solutions to common problems prior to requesting any service on your unit.
Our priority is to resolve your claim as soon as possible inside of regular working hours. Currently we work Monday to Friday and do not conduct business or schedule repairs outside of our regular operating hours. Service requests are typically responded to within 12 business hours.
Typically, once a claim is processed a technician is present within 24-48 hours.
Call us immediately so that we can prioritize getting a service technician or replacement equipment to your area. Our hours of operation are Monday to Friday, 8 am to 5 pm EST. Please call you dealer directly in case of an emergency.
Call our support number and we will recommend a service company that you can use to facilitate an effective, efficient repair.
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