Questions and Answers

Please consult your manual for specific instructions on how best to maintain and clean your product correctly and with proper frequency.

1) Cut off the power prior to cleaning.
2) Do not use polishing agents as they will damage surfaces.
3) Do not use corrosive cleaners as they will damage parts.
4) Do not let liquids get into the electronic parts

Correct use of the night curtain saves energy and will protect the foods stored in the unit outside of business hours.

No, we advise against this since the coldest setting may cause the evaporator coil to freeze or ice up.

Yes, please wait at least 10 minutes to re-plug the unit after unplugging it. Failure to do so could cause damage to the compressor.

No, each unit should be connected directly to its own outlet.

The following steps will allow proper operation of the unit. Please consult your user manual for more details.
1) Install the unit on a strong, leveled surface.
2) Install the unit in a well-ventilated, indoor area.
3) Avoid installation in a high humidity and/or dusty area.
4) Select a location away from heat and moisture-generating equipment.

We advise that you let the unit sit a minimum of 24 hours following delivery before plugging it in. Please consult the product manual that comes with your equipment for more detailed instructions.

No, it is best to use a chef base instead of an under counter  for the following reasons:
1) Height: a chef base is lower than an under counter unit and is sturdier – it can accommodate more weight.
2) Proximity to the cooking line: using a chef base as an equipment stand allows you to save space in your kitchen, as well as have your ingredients readily available in your cooking line.

Each product manual comes with specific instructions on maintaining and cleaning your equipment for maximum efficiency and effectiveness.

Crystals form when ice cream has defrosted and refrozen. To avoid this, ensure your freezer is always set at a temperature between -22 and -18°C.

Move the products around to improve air circulation around the unit. Check out the manual on how to properly load a refrigerator.

The constant presence of frost on shelves and food products could mean that it’s time to replace worn door gaskets. All commercial refrigerators have thick self-sealing gaskets on their doors to make sure cold air doesn’t escape from the unit. Over time, these gaskets wear out and lose their effectiveness.

It’s important that the compressor has good airflow because a partially blocked or very dirty compressor fan needs to work harder to cool the refrigerant, thus shortening its life.

The coils are usually black tubes that are packed together on the outside of the refrigerator on the back side. To clean them, wipe dust and dirt off coils and the compressor. By regularly cleaning them, you will maximize your refrigerator’s life cycle and efficiency.

Most of our units require 150V or 220V – if you have any questions or concerns about your electrical connections please don’t hesitate to call or send us an email

Each product manual comes with specific instructions on maintaining and cleaning your equipment for maximum efficiency and effectiveness.

Yes, please wait at least 10 minutes to re-plug the unit after unplugging it. Failure to do so could cause damage to the compressor.

The constant presence of frost on shelves and food products could mean that it’s time to replace worn door gaskets. All commercial refrigerators have thick self- sealing gaskets on their doors to make sure cold air doesn’t escape from the unit. Over time, these gaskets wear out and lose their effectiveness.

We don’t advise using a commercial refrigeration unit in your home for two reasons: 1) the unit is louder than most residential equipment and 2) this will more than likely void your warranty depending on the electrical connections in your home. Important: please follow all instructions in the manual of the unit to ensure safe setup. If you’re in doubt about your current setup call us for a detailed assessment.

No, each unit should be connected directly to its own outlet.

No, it is best to use a chef base instead of an under counter  for the following reasons:
1) Height: a chef base is lower than an under counter unit and is sturdier – it can accommodate more weight.
2) Proximity to the cooking line: using a chef base as an equipment stand allows you to save space in your kitchen, as well as have your ingredients readily available in your cooking line.

Side breathing units can be placed in a cabinet, as long as there is sufficient clearance between the unit and the wall (4” minimum) for the air to circulate.

All our instruction manuals include information on how to operate, clean and maintain all our equipment. Click here to access a sample manual.