Absolutely – the best way to test the product in person is to visit one of our authorized dealers. Give us a call and we’ll help you arrange a visit with a dealer in your area.
No, typically we sell B2B through authorized dealers across Canada, not to individuals.
We typically ship equipment within 3 to 24 business hours after receiving an order. New Air is responsible for shipping the product to the dealer’s location, after which shipping is handled between the dealer and the customer. If you have any concerns or specific deadlines, please contact our support department or your dealer.
We handle these requests on a case-by-case basis, please call our customer service as soon as possible or send us an email.
If the product is still covered under warranty and the return was authorized, we do not charge a restocking/buy-back fee. If you aren’t sure if your product is still covered please contact your dealer.
No, the sale of New Air products in the USA is currently not authorized.
Yes, we allow customers in the USA to purchase our products, but as soon as the product crosses the border into the USA from Canada, the warranty is null and void.
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