Can I demo New Air equipment before purchasing?
Absolutely – the best way to test the product in person is to visit one of our authorized dealers. Give us a call and we’ll help you arrange a visit with a dealer in your area.
Do you sell direct to consumer?
No, typically we sell B2B through authorized dealers across Canada, not to individuals.
How do I order accessories for my equipment?
Visit the accessories section of our website to browse our products and contact us directly by phone or email to complete your order.
How long are shipping times after I’ve successfully completed my order?
We typically ship equipment within 3 to 24 business hours after receiving an order. New Air is responsible for shipping the product to the dealer’s location, after which shipping is handled between the dealer and the customer. If you have any concerns or specific deadlines, please contact our support department or your dealer.
How do I add to, modify or cancel an order I’ve already submitted?
We handle these requests on a case-by-case basis, please call our customer service as soon as possible or send us an email.
If a customer returns their order, do you charge any restocking fee?
If the product is still covered under warranty and the return was authorized, we do not charge a restocking/buy-back fee. If you aren’t sure if your product is still covered please contact your dealer.
Can I sell New Air products in the USA as a dealer?
No, the sale of New Air products in the USA is currently not authorized.
Can I purchase New Air products if I’m in the USA? Will I be covered by warranty?
Yes, we allow customers in the USA to purchase our products, but as soon as the product crosses the border into the USA from Canada, the warranty is null and void.
Providing Canadian businesses with dependable commercial refrigeration solutions since 2010.