What is covered by this warranty?
Our warranties cover all parts and labour. Click here to download our full warranty.
What is the warranty period for a New Air unit?
New Air warranties are limited to a period of 1 year, 2 years or 3 years from the date of original installation or 15 months, 27 months or 39 months after shipment date from New Air whichever occurs first. Check each individual product for more information on its specific warranty coverage or contact your dealer directly.
What is not covered by the warranty?
Our policy is straightforward: if a part is defective and the unit doesn’t fail because of misuse, you are more than likely covered by our warranty. If you’d like more information about what is and isn’t covered, please contact our support department by email or phone. Click here to read our full warranty.
How do you define “best warranty” in the industry?
We use clear processes to deliver world-class customer service that doesn’t quit until we’ve resolved your issue. We work with the best technicians we can find, and focus on resolving issues as quickly as possible, without compromising quality.
Do you offer an extended warranty?
No, we do not currently offer an extended warranty.
How do I file a warranty claim with New Air Refrigeration?
The quickest way to file is by using the online form. Alternatively, you can contact us by phone or email as soon as possible and provide us the details of your current situation. Once we’ve determined the best course of action, we will provide an authorization number and help you facilitate a return or a repair.
Are warranties transferable?
No, warranties are typically not transferable. Please contact us by phone or email for any questions or to discuss your specific circumstances. Please read our full warranty by clicking here.
What constitutes misuse?
Misuse is determined on a case by case basis, but the most common occurrences happen when operating equipment outdoors, in a residential area or with improper electrical connections.
What is your defective parts repair policy?
Any parts covered under this warranty that are determined by New Air to have been defective are limited to: repair & replacement, including labour charges, of all defective parts or assemblies.
Does the warranty cover compressors?
Yes, all compressors are covered for a maximum of 5 years and there is no extended warranty available past this date. Please read our full warranty
Do I need an authorization number?
Yes, an authorization number provided by New Air Refrigeration is mandatory for all repairs and returns in order to reimburse shipping and labour costs. Important: Do not attempt to return an item to New Air Refrigeration without an authorization number. Contact us by phone or email or use the online form to initiate your claim and receive your authorization number if we can’t resolve your issue over the phone.
Providing Canadian businesses with dependable commercial refrigeration solutions since 2010.