{"id":3863,"date":"2024-01-26T13:22:47","date_gmt":"2024-01-26T18:22:47","guid":{"rendered":"https:\/\/newairrefrigeration.ca\/?page_id=3863"},"modified":"2026-03-05T14:59:46","modified_gmt":"2026-03-05T19:59:46","slug":"waranty","status":"publish","type":"page","link":"https:\/\/newairrefrigeration.ca\/en\/waranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3863\" class=\"elementor elementor-3863 elementor-3120\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e33a93 e-flex e-con-boxed e-con e-parent\" data-id=\"2e33a93\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/newairrefrigeration.ca\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/New-Air-website-banners-1.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted elementor-html5-video\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-c71ec94 animated-fast categories elementor-widget elementor-widget-heading\" data-id=\"c71ec94\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e756561 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e756561\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need help or information? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c14c297 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c14c297\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-float\" href=\"https:\/\/newairrefrigeration.ca\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact our team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf236b3 e-flex e-con-boxed e-con e-parent\" data-id=\"cf236b3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d9ed5 animated-fast categories elementor-widget elementor-widget-heading\" data-id=\"80d9ed5\" data-element_type=\"widget\" id=\"garantie\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty on our equipment<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63fcca5 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"63fcca5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We ensure your peace of mind with our warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd6e94f categories animated-fast elementor-widget elementor-widget-heading\" data-id=\"fd6e94f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parts and labour warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbdf735 paragraph elementor-widget elementor-widget-text-editor\" data-id=\"dbdf735\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p class=\"p1\">NEW AIR warrants to the original purchaser of every NEW AIR unit, the cabinet and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified by NEW AIR and upon proper installation and start-up in accordance with the instruction packet supplied with each NEW AIR unit.<\/p><p class=\"p1\">NEW AIR obligation under this warranty is limited to a period of 1 year, 2 years or 3 years from the date of original installation or 18 months after the shipment date from NEW AIR, whichever occurs first. **<em>See product model warranty<\/em>**<\/p><p class=\"p1\">Any parts covered under this warranty that are determined by NEW AIR to have been defective is limited to the repair or replacement, including labour charges of defective parts or assemblies. The labour warranty shall include standard straight time labour charges only, as determined by NEW AIR. Parts deemed to be damaged due to normal wear and tear (gaskets, lights, locks, etc.) are not covered by this warranty.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e15f3fc categories animated-fast elementor-widget elementor-widget-heading\" data-id=\"e15f3fc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty claims<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f11b4a3 paragraph elementor-widget elementor-widget-text-editor\" data-id=\"f11b4a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>All claims for labour or parts must be made directly through NEW AIR and must have a service call authorization number.<\/p><p>All claims should include: model number of the unit, the serial number of the unit, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect. In case of warranty compressor, the compressor tag must be returned to NEW AIR along with above listed information.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b31d98 categories animated-fast elementor-widget elementor-widget-heading\" data-id=\"6b31d98\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compressor Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c47d80c paragraph elementor-widget elementor-widget-text-editor\" data-id=\"c47d80c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\">In addition to the warranties stated above, NEW AIR warrants its compressor to be free from defects in both material and workmanship under normal and proper usage and maintenance service for a period of 2, 3 or 4 additional years from the date of original purchase but not to exceed 5 years and 3 months after shipment from the manufacturer. The compressor startup kit is warranted for a period of 3 years only. **See product model warranty**<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b1603 categories animated-fast elementor-widget elementor-widget-heading\" data-id=\"11b1603\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is not covered by this warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd74b3 paragraph elementor-widget elementor-widget-text-editor\" data-id=\"2cd74b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"p1\">NEW AIR\u2019s sole obligation under this warranty is limited to either the repair or replacement of parts, subject to the additional limitations below. This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.<\/p><p>NO CONSEQUENTIAL DAMAGES. NEW AIR is not responsible for economic loss; profit loss; or special, indirect, or consequential damages, including without limitation, losses or damages arising from food or product spoilage claims whether or not account of refrigeration failure.<\/p><p>Warranty is not transferable. This warranty is not assignable and applies only in favour of the original purchaser\/user to whom delivered. Any travelling time, on-site waiting time, waiting time due to site access delays, holiday or overtime labour charges, are not covered by this warranty. The relocation of a unit for repair or replacement is not covered.<\/p><p>Improper usage: NEW AIR assumes no liability for parts or labour coverage for component failure or other damages resulting from improper usage or installation or failure to clean and\/or maintain product as set forth in the warranty packet provided with the unit.<\/p><p>Residential installations must meet the requirements of a commercial installation (i.e. the electrical panel must be able to support these units and the ambient temperature and humidity levels must not be above what is indicated in the user manual.) NEW AIR reserves the right to void the warranty on installations that do not meet its requirements.<\/p><p>Alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, acts of god: NEW AIR is not responsible for the repair or replacement of any parts that NEW AIR determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of god.<\/p><p>Improper electrical connections: NEW AIR is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage, or voltage drops to the unit. This warranty applies to units sold in Canada only and all warranty coverage will be void for all units shipped outside of Canada.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b9d23e e-flex e-con-boxed e-con e-parent\" data-id=\"6b9d23e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/newairrefrigeration.ca\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/New-Air-website-banners.mp4&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container elementor-hidden-phone\">\n\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted elementor-html5-video\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-0101d70 categories elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0101d70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Elevate your standards with the commercial refrigerators from <b>New Air<\/b>.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e89fca e-con-full e-flex e-con e-child\" data-id=\"3e89fca\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1266b1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b1266b1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-float\" href=\"https:\/\/newairrefrigeration.ca\/wp-content\/uploads\/2024\/03\/NewAir_catalogue-web_2024_EN.pdf\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download catalog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty Need help or information? Contact our team Warranty on our equipment We ensure your peace of mind with our warranty Parts and labour warranty NEW AIR warrants to the original purchaser of every NEW AIR unit, the cabinet and all parts thereof, to be free from defects in material or workmanship, under normal and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4200,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3863","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Warranty | Commercial Refrigeration | Toronto, Ottawa, Montreal &amp; BC<\/title>\n<meta name=\"description\" content=\"Discover our warranty and explore the comprehensive details of our warranties on commercial 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